top of page

Square Case Study-City Boiler Repair

Where would we be without boiler repair services? When your radiators start struggling to reach the right temperature or your boiler leaves you without heat and hot water altogether, an emergency repair team on your doorstep is a sight for sore eyes.

One such hero company is City Boiler Repair, serving central and west London with maintenance, repairs, installation, inspection and flushing. The business is family run with a local ethos, thriving on customer referrals to friends, family and other local businesses. And with a 99% same day response rate, they offer the kind of fast, reliable service that saves the day when your heating packs in. However, the same was sadly not true about their own payment systems.

As with so many independent home repair businesses, getting paid on time was tricky. Customers were invoiced straight after a job, but the only way for them to pay was via bank transfer or postal cheque. This left City Boiler Repair playing a frustrating waiting game, with the administration team spending more time chasing than processing more payments. It became difficult for the management team to plan ahead with late payments becoming a regular occurrence.

The much-needed upgrade to City Boiler Repair’s approach to payments came last year when they discovered Square Virtual Terminal. By using the free software to transform company computers into card terminals, the administration team could manually process payments from their web browser and get the money fast. Angel, in the busy Administration Team, saw this change in action: “We use Square’s Virtual Terminal to take payments from our clients over the phone. It’s been a real game changer for the way we do business. It means our administration team can chase payments from the office. And it’s very reliable, the money is always in our account the next business day.”

With card fast becoming people’s preferred way to pay, City Boiler Repair is now increasing the speed of their cash flow, whilst building better relationships with customers. “Square’s Virtual Terminal means we can get paid quickly by our clients, we just need to call the client from the office and key in the transactions on the secure portal on the computer, ” says Angel.

By accepting card payments through Square Virtual Terminal, City Boiler Repair have become a 21st-century business. They can now take over the phone payments for one flat fee, get paid straight after every job and spend less energy processing cheques. It’s great for customers and great for business.

Since our recent visit to their offices, City Boiler Repair has informed us that they have purchased a Square Reader to accept payments everywhere their team goes. The number of payments taken through this method has really produced great results and they hope to roll-out this payment method across their entire workforce/company. To ensure they stay true to their company ethos as a fast response boiler repair service.

Learn more about City Boiler Repair

You can find the original article on Squareup's Website.

bottom of page